The Use of AI in Enhancing Patient Communication

Amina Nalongo J.

Faculty of Engineering Kampala International University Uganda

ABSTRACT

Artificial Intelligence (AI) has rapidly evolved in the healthcare sector, significantly transforming patient-provider communication. This paper examines the application of AI, particularly through tools like chatbots and virtual assistants, to enhance patient interaction and address communication barriers. It examines how AI-based tools improve patient accessibility, streamline information exchange, and aid in patient care, particularly in countries like Australia. The study also highlights the benefits and challenges associated with AI-driven communication, including efficiency, patient satisfaction, privacy concerns, and ethical considerations. Ultimately, it suggests that AI technology offers promising solutions for improving patient communication but requires further research and careful implementation to overcome challenges.

Keywords: AI in healthcare, patient communication, chatbots, virtual assistants, telemedicine, healthcare technology.

CITE AS: Amina Nalongo J. (2024). The Use of AI in Enhancing Patient Communication. RESEARCH INVENTION JOURNAL OF SCIENTIFIC AND EXPERIMENTAL SCIENCES 4(2):45-48. https://doi.org/10.59298/RIJSES/2024/424548